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Fan Identification System

Discussion in 'Tickets' started by Dfitzpatrick, Oct 9, 2019.

  1. irishfowler

    irishfowler
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    Even tho they made me update my password . It was the old password I had to sign in for Genk sale today. Anyone know why this is?
     
  2. SOC

    SOC
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    Been trying to upload the passport photo page and I have had no luck, just the one attempt left after trying a jpeg with a light, dark and floor background and no luck in uploading it.
     
  3. GaryMc

    GaryMc
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    My passport wouldn’t upload. Think it was a space in my surname.

    worked with licence so maybe try it
     
    northside red likes this.
  4. dublin6

    dublin6
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    Passport worked fine for me and my missus. Don't think you need a "background" at all as your passport should cover the full picture.
     
  5. Colm75

    Colm75
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    I got emailed by the club after my failed 6 attempts at uploading my passport. They asked how they could help so I told them what happened and if they could do it manually. I even went to the trouble of attaching a scan of my passport and proof of address.
    They replied this afternoon saying that they're only interested in sorting out the successful ones first and will look into the unsuccessful ones at a later date. Said they are trying to figure out why they're failing.

    Yeah. Very helpful. Thanks.
     
  6. 77kop05

    77kop05
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    Brilliant...
    Mine went through first go , driving license, wifes failed the 6 goes. Pure hit and miss.
     
  7. Pfoley

    Pfoley
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    Got an email to say they have reset my account so iv another 6 attempts....
     
  8. Colm75

    Colm75
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    I got the same myself although I asked them to reset it for me.
    5 attempts left!! Think I'll try some other form of identification to see if that makes a difference.
     
  9. liverpool4life

    liverpool4life
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    I used my licence and worked first time no problem, seems alot of people using the passport were having trouble
     
  10. Irishkop96

    Irishkop96
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    My license failed the 6 times.. good clear pics don't understand
     
  11. northside red

    northside red
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    contacted the club this evening, apparently the clubs commodore 64 can't see apostrophes.
    So they're having an absolute nightmare with Irish names

    One of our club died last season and RIP.ie isn't good enough.
    They are demanding a death cert., a bit much I thought
     
    Dean4ryan likes this.
  12. Colm75

    Colm75
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    I thought it was the apostrophe that was the problem so a site member kindly volunteered to photo shop it out of my passport. Unfortunately it failed again. 12 attempts and not a sniff.Over to the ticket office now.
     
  13. ElconorLFC

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    Finally got this done, was using my passport card and it kept on failing and decided to switch to my passport and It worked straight away. I just put it on top of a black back ground and made sure there was no glare from the light.
     
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  14. oscar1

    oscar1
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    Anyone know what happens if you fail to get i.d uploaded after 6 attempts.?.I've tried 5 times using my drivers licence but no luck..sent email to the club Monday but have heard nothing back since..any advice much appreciated
     
  15. Pfoley

    Pfoley
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    I failed 6 times they then sent me an email a few days later saying try again iv another 6 attempts and it worked straight away.
     
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  16. Irishkop96

    Irishkop96
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    My wife's passport uploaded today first time..on same phone mine was refused.. waiting for them to reply to me
     
  17. Colm75

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    Mine uploaded on the 13th attempt.
     
  18. liamo3

    liamo3
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    Got the email to go up to the ticket office window to verify my ID
     
  19. HappyRed

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    Was that cause it wouldn’t verify online Liamo or was that a random request? Cheers!
     
  20. liamo3

    liamo3
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    Yes mine kept failing it wasn't random, did 12 times and didn't work.
     

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