Finally succeeded to update my card thanks to a lad named Jonathan in the ticket office, he identified the problem and rectified it and it scanned in no bother, the problem was my surname starts with Mc and then the rest and is spelled as one word, but he put a space between Mc and the rest and that did the trick, hope that's a help to anyone experiencing the same issue, once again a big thank you to Jonathan
Got sorted on this eventually - had to adjust my name on the system with a space to match my ID. Eventhough my bothers went through fine. No exact science to this. If you are having trouble just go to the ticket office at the next match and they will scan and sort for you. Cheers
What happened at the Sheffield Utd game? Did anyone have any problems going in on someone else's card?
I know of a local private club with 30 cards 30 members. 8 of their cards flashed red at sheff utd, cards were being used by other people who obviously couldn't prove ID. Those 8 were issued paper tickets and cards were revoked. They've lost their tickets for rest of year. Not sure if those 8 had completed fan update or not.
fella i was chatting to didn't have the full details but he assumed fan identification process is done, he owns one of the other 22. I'm not sure it was though as 8 cards going red out of 30 is a bit of a coincidence. Bit of a shame for the group as I believe majority if not all of the 30 are active supporters and the could have completed the process no problem. A lot of tickets to miss out on for rest of the season.
Thanks for the info. I am a member of supporters club and will make sure I let the lads know. Could be a tactic by the club to stop 25% of supporters club tickets as a check.
Sloppy from the members themselves. Should be more clued in. No excuse. Feel sorry for them but only themselves to blame, poor stuff from main people in the SC too.
If the club blocked cards to do a check theres nothing much they can do. They either go ticket office get a dupe and lose the card or dont go ticket office and dont get into the game.
Yeah it’s a tough one to deal with. If you don’t go to TO, you won’t get in. If you go to TO, card is lifted and you get in.
Has anyone heard of anything similar done with season tickets? They might be going down the same route with the season ticket holder being the only person who can use it
Just wondering if your card wont work even if it's not your card and you go to the ticket office. Why would they take it off you. I presume it's because it's not your card, but how do they know that.
It’s in the T&Cs that only the card holder should enter the stadium with it unless you inform the club before hand. You are limited to only doing this a few times a season as an exception.
Based on https://faq.liverpoolfc.com/portal/...et-with-another-supporter-can-i-still-do-this I wouldn‘t expect them to check ID‘s at the turnstile this season for those who completed the Fan Update successfully.