Not sure if this is the right forum for this thread and I'm sorry to re-open old wounds but here goes: I was on the scAbbey Travel day trip to Athens for the CL final that involved being given Milan tickets instead of neutral and being stranded overnight in the city amongst other incidents. I complained to scA.T. (who sent me a reply letter full of excuses) and the National Consumer Agency (who said they would investigate)and eventually scA.T. said that after discussion with the NCA, they were pleased to give me €200 worth of travel vouchers (scAT vouchers obviously). After paying over €1600 for the trip, this "gesture" was an absoloute joke so I am going to try the Small Claims Court. I need help locating the guy who sat behind me on the plane back to Dublin as he got contact details of a flight crew member which would be invaluable in proving we were given false flight times. scAT advertised flight home at 6am but plane didnt leave till 1pm and flight crew said flight was never scheduled to leave at 6, but at 12pm. If scAT had advertised the flight leaving at 12pm, they couldnt have sold the package as a day trip and wouldve had to find accomadation for us, so instead they shafted us. Im sure there are a few of you on this forum who were also on that flight or know peole who were on it so I am asking if you know who the guy was, who passed around the petition letter on the plane and spoke to the flight crew. I know its a long shot but I dont want to let scAT away with this. Apparently they only compensated those who complained within a few weeks of the trip and this was a huge minority as most people thought it would be a waste of time. This apathy only encourages these travel companies to shaft us football fans again. Next time this sort of thing happens, dont sit back and take it, sling some dirt in the other direction. P.S. I would love to hear the progress of any other claims/complaints about this trip.
I was on that plane and signed that petition. I followed the same complaints procedure as you. When I got back I first contacted AT and they sent back a letter about airport congestion etc and basically tried to lay the blame on the Greek authorities (who were admittedly a shambles too). I then contacted the NCA and they asked me to send all evidence and correspondence that I had. I did this but was unable to supply them with what they really wanted - a screenshot of the original offer on the website where it stated nuetral tickets... Don't forget the fact that Abbey Travel also insisted we wear black t-shirts handed out in Dublin Airport when we were entering the stadium - this was because they wanted us to look like Milan fans! I got the €200 vouchers and am also contemplating the small claims court. I gave the vouchers away though (stupid insistent woman...) so now have probably accepted their offer in the laws eyes...
We were on the Abbey flight that was supposed to depart at around 2am but same as ye, it was never down on the airport schedule to depart at that time, it was definately a scam by Abbey to save on a second night in a hotel. I think it was around 8 when it left.
Hi Several other members were on this flight, with more also on the other package which was cancelled, but which AT took weeks to refund for - having advertised a package & then cancelling it, clearly because they advertised match tickets & landing slots they did not have etc. No doubt there were a lot of lies told by AT through this period & it was well publicised in the newspapers, on the radio etc. If you do find learn any further information on anyone taking action against AT through the courts, or consider doing it yourself please keep this website & it's members informed. No doubt you will get plenty of support here ! Good luck with it. Oh, btw, for what it's worth - give the Department of Consumer Affairs hell too !