NTL Broadband upgrade (Free)

[south]

Anyone using NTL broadband might want to take a look at the link below
they say they will increase your speed within 24 hours after submitting the form.
Increases from 1Mb to 3Mb, 3Mb to 10Mb and 6Mb to 20Mb ..you do have to sign up for another 12 month contract.i'm on a 6Mb line


http://www.upc.ie/contact/upgradebroadband/

http://www.speedtest.net/result/294085014.png (http://www.speedtest.net)

[Fowler's God]

Gone from 512k with crappy irish broadband to ntl 15 to 16 mb in 6 months. It's great espeically for Xbox Live.

[vodkacolly]

I got a text from UPC today saying I had been upgraded from 15mb to 20mb.
Anyone else get this? It didn't say it was a free upgrade and I never requested it:confused:

I checked my speed and it was 17.5 download, 1.5 upload.

[F@ces]

I got a text from UPC today saying I had been upgraded from 15mb to 20mb.
Anyone else get this? It didn't say it was a free upgrade and I never requested it:confused:

I checked my speed and it was 17.5 download, 1.5 upload.

Got the same. They do that occassionally - it's a free upgrade.

[Dub13]

I got a text from UPC today saying I had been upgraded from 15mb to 20mb.
Anyone else get this? It didn't say it was a free upgrade and I never requested it:confused:

I checked my speed and it was 17.5 download, 1.5 upload.


Same here,nothing wrong with that.Leaving eircom was one of the best things I have done.

[MrsPepe]

I got that text twice lol

[vodkacolly]

Sound. They usually notify me before any free upgrades so I was worried when this one came out of the blue.
Nice one.

[DalglishN]

Got it too 5mb to 8mb! And i was just about to ditch them.

[torrard89]

How do you go about getting them to upgrade, I didn't get a text of them

[Juan]

How do you go about getting them to upgrade, I didn't get a text of them

Give them a ring, they should upgrade it for you. if not just tell them to cancel it..they will upgrade then.

[Dublin Red]

Got the 10 mb with them maybe a year ago, had the free upgrade to 15 a few months ago and got the txt to 20mb yesterday, best switch I ever made was from eircom 3mb for the same price!

[south]

Anyone try doing a speed test to see what kind of speeds they are getting since the upgrade? I've found the line going down a lot more since the last upgrade.

[MrsPepe]

Just tested mine and its reading 2.18:confused::eek:

[south]

Around the same Majella

http://www.speedtest.net/result/1107322583.png (http://www.speedtest.net)

[elvis]

reckon they would give me a free upgrade if I joined? Im cancelling my contract with Wiimax in the morning. Is there a download cap with these?

[MrsPepe]

How is that possible when we just got an update alledgedly?

[south]

reckon they would give me a free upgrade if I joined? Im cancelling my contract with Wiimax in the morning. Is there a download cap with these?

i'm sure everyone will be moved up as they have it set as 10gb 20 gb and 30gb i think they also do 100gb. Unlimited downloads from 20 and higher. well so they say anyway.

[Juan]

Around the same Majella

http://www.speedtest.net/result/1107322583.png (http://www.speedtest.net)

I got about the same reading on that site....then i ran the test on the upc website,and they have been economical with the truth,the reading was over 18mb!

[elvis]

34quid a month for 20mb is that right?

[MrsPepe]

10.21 on the upc website

[MrsPepe]

34quid a month for 20mb is that right?

yep

http://www.upc.ie/broadband/

[south]

34quid a month for 20mb is that right?

yes

[south]

Just got 15.16 from the upc site... hmmmm

[MR KING KENNY]

14.52 on upc and 13.2 on another one

[vodkacolly]

Not a free upgrade apparently. Small price rise on Jan 4th hidden in small print of contract. Not sure how much. Very sneaky.

[Kop On]

Not a free upgrade apparently. Small price rise on Jan 4th hidden in small print of contract. Not sure how much. Very sneaky.

No word of any charge here man, where did you hear or see that?

https://www.upc.ie/pdf/Broadband%20speed%20change%20notification%20012011 _A.pdf

Edit - you're correct, just seen the notice here!

http://www.upc.ie/about_us/pricenotice/

[Kop On]

Also seen this on their website, Too late now but we had 30 days to cancel or downgrade the service without penalty!

UPC’s Broadband and Phone services remain excellent value, however under the terms of your contract you have the right to cancel or downgrade your service within 30 days of 3 December 2010 without penalty if you do not agree with these price changes (for those customers who subscribe to UPC Broadband Light this 30 day period applies from 21 December 2010).

http://www.upc.ie/about_us/pricenotice/

[vodkacolly]

Because I dont get tv or phone from them I also pay a €7.75 'stand-alone' charge!
In fairness its still a great price for the speed, but it p1sses me off the way these companies can throw stupid fees/charges at you.

[MrsPepe]

and sky sports package is gone up by 3 euros:rolleyes:

[Dublin Red]

Tested mine on the O2 site last night and got 17.6 download and 1.4 upload.

[DalglishN]

Just tested mine on www.irishisptest.com
Getting half a mb??????? supposed to be 8mb, 38% coverage which confirms why I thought it was always slow!
Speed
-----
Download speed: 559016 bps
Upload speed: 973800 bps
Quality of service: 38 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 799 ms
Average download pause: 43 ms
Minimum round trip time to server: 54 ms
Average round trip time to server: 57 ms

VoIP
----
Jitter: you --> server: 2.4 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of VoIP lines supported: 27
Estimated MOS score: 4.1

VoIP test statistics
--------------------
Jitter: you --> server: 2.4 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.1

Speed test statistics
---------------------
Download speed: 559016 bps
Upload speed: 973800 bps
Quality of service: 38 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 799 ms
Average download pause: 43 ms
Minimum round trip time to server: 54 ms
Average round trip time to server: 57 ms
Estimated download bandwidth: 559016bps
Route concurrency: --
Download TCP forced idle: --
Maximum route speed: 9708888bps

Not sure about all the other information but voip lines supported does that mean i share the connection with 27 other people???

[McLovin]

reckon they would give me a free upgrade if I joined? Im cancelling my contract with Wiimax in the morning. Is there a download cap with these?

I don't think there is a download cap, as far as I no mine is unlimited downloads.

[Aido82]

no download limit at all

[corkkopite]

Anybody in Cork signed up with UPC? Thinking about changing provider but have heard mixed reviews about their digital TV, phone & Broadband service breaking down. Have very attractive rate for all three packages and would be cheaper than Sky and any phone/BB provider combined price.

[vodkacolly]

reckon they would give me a free upgrade if I joined? Im cancelling my contract with Wiimax in the morning. Is there a download cap with these?

I don't think there is a download cap, as far as I no mine is unlimited downloads.

no download limit at all

They say unlimited but they have a 'fair usage' policy. Last year a mate of mine had 10mb broadband with them and got sent warning letters about downloading too much (about 90gb in one month). There was four of them living in the one house downloading constantly,... they ignored the letters and got cut off.
If you have 15mb, your 'fair usage' increases and again for 20mb.

[vodkacolly]

Not sure about all the other information but voip lines supported does that mean i share the connection with 27 other people???

Voip lines are basically the digital phone lines.
I'm not sure if this means youre sharing with 27 other people or your connection can theoretically support 27 phone calls.

[DalglishN]

Voip lines are basically the digital phone lines.
I'm not sure if this means youre sharing with 27 other people or your connection can theoretically support 27 phone calls.

I'm going to email them to see what they say?

[Aido82]

Voip lines are basically the digital phone lines.
I'm not sure if this means youre sharing with 27 other people or your connection can theoretically support 27 phone calls.

and its a fibre cable which can handle more requests at a higher speed that regular coax/cat cables

[Juan]

Is anyone having problems with their UPC broadband connection?
Getting a reading of just 1.24mb/s..should be closer to 20mb/s.

[Carroll9]

Is anyone having problems with their UPC broadband connection?
Getting a reading of just 1.24mb/s..should be closer to 20mb/s.

No problems here.

[vodkacolly]

Another upgrade on the way.
Speed increase from 20 to 25Mb,with usage allowance increasing to 500Gb a month.
I've had issues with UPC/NTL in the past (as have many on here) but they cant be beaten for broadband value imo.

Anyone use UPC home phone?
Im thinking about getting it but I'd like to know if its ok or a bag of sh1te.

[south]

the usage allowance increase is great news.

[MrsPepe]

I have UPC broadband, only ever had 1 problem with it and they credited my bill for it

[Kop On]

Another upgrade on the way.
Speed increase from 20 to 25Mb,with usage allowance increasing to 500Gb a month.
I've had issues with UPC/NTL in the past (as have many on here) but they cant be beaten for broadband value imo.

Anyone use UPC home phone?
Im thinking about getting it but I'd like to know if its ok or a bag of sh1te.

the usage allowance increase is great news.

We're not getting it for free though. There's a note at the end of the letter that the broadband price will then increase to €25 a month from September 1st.

I originally had 10Mb broadband as it's all I needed so was happy to pay the smaller amount. I need to check to see how much I originally signed up to pay for the broadband.

[Huggie]

Another upgrade on the way.
Speed increase from 20 to 25Mb,with usage allowance increasing to 500Gb a month.
I've had issues with UPC/NTL in the past (as have many on here) but they cant be beaten for broadband value imo.

Anyone use UPC home phone?
Im thinking about getting it but I'd like to know if its ok or a bag of sh1te.

Phone is perfect but works throught the internet so if that goes no phone either, i find it perfect as the missus only uses the phone the odd time and i wouldn't waste money on line rental with the others

[DalglishN]

I got two texts last week went from 10mb to 20mb and then onto 25mb. I got the increase letter on Monday up €2 a month not bad but must see if its any different as I have it through a wireless router and its shite. Laptop, xbox 360 and then takes ages to connect with another laptop.

[Kop On]

I got two texts last week went from 10mb to 20mb and then onto 25mb. I got the increase letter on Monday up €2 a month not bad but must see if its any different as I have it through a wireless router and its shite. Laptop, xbox 360 and then takes ages to connect with another laptop.

If the increase is only €2 then that's grand. For some reason I thought I only signed up for €15 a month originally and thought they were increasing it to €25 a month.

[kingofthekop]

The letter I got today says its €35 p.m. for the 25mb. Does anyone know if this is the figure including or excluding Vat? At the moment its 34 including vat for 20mb

[Kop On]

The letter I got today says its €35 p.m. for the 25mb. Does anyone know if this is the figure including or excluding Vat? At the moment its 34 including vat for 20mb

I just checked my letter and from September 5th they are gonna charge me €25 for 20MB broadband. You should contact them and see why you're being charged €34 for 20MB.

[Dub13]

Got the letter as well,nice one.

[Juan]

Got no letter....but maybe they are punishing me for complaing to comreg (twice) this year.
Serves me right:p

[elvis]

Got the letter today, also it said that there is an increase in cost, so my payment of 51.25 a month is going UP to €35 a month, however they work that one out :D

[MrsPepe]

no letter here either

[Dub13]

no letter here either

Would take alot longer for letters to get out to the 'wild west',you should be happy with electrification so don't be giving out about high speed Internet.

[vodkacolly]

Phone is perfect but works throught the internet so if that goes no phone either, i find it perfect as the missus only uses the phone the odd time and i wouldn't waste money on line rental with the others


Thanks.
I have to pay a €7.75 'stand-alone' charge because I only get broadband.
Im thinking I might aswell pay an extra couple of quid and get a phone package, instead of paying that money for nothing.

[elvis]

Thanks.
I have to pay a €7.75 'stand-alone' charge because I only get broadband.
Im thinking I might aswell pay an extra couple of quid and get a phone package, instead of paying that money for nothing.

That's a bullshit charge, I pay it too, but it's a kick in the teeth.

[Pimboli]

I know they say the speed is increasing but is it really? I've read that they can advertise the higher speeds but whether they can actually be achieved with the current lines and people connecting to servers it cant actually be done which is why Sky havent brought their broadband into Ireland yet

[elvis]

I know they say the speed is increasing but is it really? I've read that they can advertise the higher speeds but whether they can actually be achieved with the current lines and people connecting to servers it cant actually be done which is why Sky havent brought their broadband into Ireland yet

;)

Exactly, sure I only get about 2Megs on average DL speep from a 20Meg line. And I can't see it increase much. But the Fibre power is supposedly gret, so we shall see. Either way I'm happy with what I have. So i've no reason to complain. Although I did have to dispute my Download limit going up? :confused:
Going up from Unlimited to 500GB, I knew there was a catch. But alas a quick phone call, some complaining and explaining and 10 minutes later, I have unlimited DLs added to my fibre power account for when the changes take effect. :D

[Pimboli]

;)

Exactly, sure I only get about 2Megs on average DL speep from a 20Meg line. And I can't see it increase much. But the Fibre power is supposedly gret, so we shall see. Either way I'm happy with what I have. So i've no reason to complain. Although I did have to dispute my Download limit going up? :confused:
Going up from Unlimited to 500GB, I knew there was a catch. But alas a quick phone call, some complaining and explaining and 10 minutes later, I have unlimited DLs added to my fibre power account for when the changes take effect. :D

Hopefully when the fibre lines they are spending this massive €100m on gets done Sky will launch because with their pricing, content on anytime and market penetration they would bring proper competition to the market.

[elvis]

Hopefully when the fibre lines they are spending this massive €100m on gets done Sky will launch because with their pricing, content on anytime and market penetration they would bring proper competition to the market.

As I said in the F1 thread, Sky can go fcuk themselves.

[Red7778]

Anyone using NTL broadband might want to take a look at the link below
they say they will increase your speed within 24 hours after submitting the form.
Increases from 1Mb to 3Mb, 3Mb to 10Mb and 6Mb to 20Mb ..you do have to sign up for another 12 month contract.i'm on a 6Mb line


http://www.upc.ie/contact/upgradebroadband/

http://www.speedtest.net/result/294085014.png (http://www.speedtest.net)
Wouldnt it be just as easy just to sign up to someone who does it quicker so.
Life's too short to be doing tests.

[elvis]

Wouldnt it be just as easy just to sign up to someone who does it quicker so.
Life's too short to be doing tests.

That post is over 3 years old :D

And on the speed test, when I run it I get on average 18Megs a second. But that's not my download speed, and that is where the issue is :)

[Pimboli]

As I said in the F1 thread, Sky can go fcuk themselves.

eh, fair enough!

[Red7778]

That post is over 3 years old :D

And on the speed test, when I run it I get on average 18Megs a second. But that's not my download speed, and that is where the issue is :)
I have heard download speed are affected sometimes by the speed of the computer.

[elvis]

I have heard download speed are affected sometimes by the speed of the computer.

Not the case. As I get that speed across the board, including my phone, pc, laptop, and a mac. All of varying Spec. So the possibilty of that being the issue is very very very unlikely.

[vodkacolly]

That's a bullshit charge, I pay it too, but it's a kick in the teeth.

Yeah... sounds like a Michael O'Leary inspired idea.

I know they say the speed is increasing but is it really? I've read that they can advertise the higher speeds but whether they can actually be achieved with the current lines and people connecting to servers it cant actually be done which is why Sky havent brought their broadband into Ireland yet

Im not sure you can ever acheive the advertised speed. It will always be between 1-4 Mb slower...e.g. 15Mb might actually be 13, 20 will be 17 etc.
I think the reason Sky didnt introduce their broadband is because there were no lines in place to supply most areas outside the cities. UPC have been doing work to change this but theres still huge areas of the country that are just not commercially viable.



;)

Going up from Unlimited to 500GB, I knew there was a catch.

There was always a 'fair usage' policy mate.
At 25Mb, its 500gb...20Mb its 250Gb... and 15Mb its 100Gb.
I know of one lad who was cut off for repeatedly going over his 100Gb.

[F@ces]

For anyone who is with UPC broadband, and the recent upgrade from 20MB's to 25MB's with an increase in bill from €34 to €35 a month.

For the laugh, I decided to pursue them on this as I see it as a bit smart (pop an extra euro on every customers bill - it adds up). Long story short they rang me today and will downgrade me to 12MB for the next 5 days (no idea why). Then after that I will be bumped back up to 20MB again, and for €25 a month.

So I'm staying on 20MB, with my bill decreasing by €9 a month.

Just posting this as some of you might fancy the same - save a few bob.