Folks I have a bit of a dillemma With the bad weather we are having my sky is on the blink Starting yesterday just as the match was kicking off 3E was gone then one by one all the channels starting going and by 11 bells last night i had nothing. Left both boxes powered off all day today until 7 this evening switched them back on and the same thing no signal Rang them tonight and they done some trouble shooting crap and nothing worked they said they will send out an engineer to look at it but it will be tuesday before they can get here, Does anybody know if there is anything i can do or anybody i can call to come out tomorrow to fix it im gonna go off my rocker if i have no tv for the weekend, Im gonna have to talk to the wife and that never ends pretty Any help or advice appreciated
Check the LNB on the dish mate,if there's any snow on it it'll damage the reception. If not it might've got water in it and Ye might need a new one.not sure if they can get water damaged but I have seen people cover them with plastic..
Hi Assuming you've turned off the power to the system first ... While your up on the ladder having a look at the LNB, unscrew the cable going into the LNB, give it a quick wipe with a cloth, then screw it back into the LNB nice and tight, then cover with some fresh electrical tape, to help waterproof the connection. Make sure you don't move the LNB itself from where it's pointing, in the process - you shouldn't do this however, as long as it's screwed in nice and tight. Likewise, check the back of your Sky box to ensure all cables are connected, fitting in nice an tight etc. Then turn the box on, go to the features and check the signal strength - if there's no signal then odds are, its one of the following problems: - Satellite Dish has become misaligned, and needs to be repointed correctly back to face the satellite - LNB is bust - Sky Box has a fault (I'd guess the odds are in favor of the problems being most likely in the order I've put them in above). If Sky do have to send an engineer and you've been with Sky over a year, without any upgrades or discounts from them, then point blank refuse to pay for any work done - just tell them they either fix it or lose their customer and you'll go to UPC or something. With a bit of negotiation, you should end up either getting sorted out for free or getting a bit of an upgrade or something thrown in as part of a deal. Hope the above helps mate.
Do you hav to pay for a sky engineer to come out? I dont have sky myself but if thres a problem with the dish surely they dont charge you to send someone out?
I was with sky before, and my dish stopes working, sky said there would be a charge, I told them not a chance there getting a penny to fix there dish, just tell them if they don't fix it got free you'll move to UPC, I'm sure they'll fix it for free, just don't take no for a answer
Sky use Sierra to do work here for them in Dublin. Had them out about a year ago after the dog chewed through cable out back. Two minutes work putting cable together with a connector cost me €100! Disgraceful, at least UPC are free!
thanks for all the advise folks Got sorted on sunday i got up and wiped the reciever thing seemed to be ice on it and gave it bout an hour powered it all down and back on worked like a dream Rang sky told them to cancel the engineer visit that i had thought about the service ( or lack of ) i had recieved and to be expected to go five days with no tv is a disgrace told them im moving over to UPC this week, they said they will be in touch with an offer Hope to get a second Sky plus box for free plus the movies for 3 or 6 months would be happy with that Thanks again folks for the help